• Home
  • FAQ
SLA Overview

This Agreement represents a Service Level Agreement between MNG-HA and its target audience for the provisioning of Patient Portal services required to support and sustain the services.

MNG-HA is keen to fulfill its satisfaction target audience satisfaction by providing Patient Portal services 24/7.

This Agreement herein is valid until further notice.

Below, you can find a list of Patient Portal services adhering to the MNG-HA’s required standards, as well as the maximum time to provide such services.Note that this time does not include the completion of missing requirements, as well as the time to be taken by a third party, such as government authorities, in processing the transaction.

Service Scope

The following Services are covered by this Agreement:
- List of visit history
- List of patient appointments
- Appointment reminder service
- Add and cancel appointment for Business center
- Medication Alarm service
- Medication Refill
- View test results
- Self assessment and add health note
- Health education service

Assistance and Support:

Most of MNG-HA Patient Portal Services includes a section for assisting and supporting the target audience, in the form of a readable content such as User Guides.

Privacy and Confidentiality of Information:

The NGHA implements security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. We restrict access to personal information to the NGHA’s business partners who may need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

For more information regarding the Information security and Site security features, please click Here

Electronic Service Standards

- MNG-HA’s Patient Portal services are available 24 hours a day, 7 days a week.
- Service termination, maintenance or scheduled downtimes will be announced in advance through MNG-HA’s official communication channels